From time to time issues happen. When liaising with LucidLink Support, you might be asked to collect and provide the client logs. Please review in relation to your specific operating system where these resources are located.

Default Lucid file space cache and configuration (root-path) locations are located in the user profile or home folders as hidden ".lucid" sub directories. Within this directory is the "Lucid.log" file - this is the file we will mostly require *.  

In certain situations under increased log entries our logs rotate and you will notice additional Lucid.log*.gz files, we will require all associated *.gz files.


    Windows: accessible through Explorer or command line.


    macOS: available within Finder or via terminal.



    Linux: via terminal or file browser.


If the log file has grown to a size not suitable for the traditional transport methods (email/HTTP upload) please compress (.zip/.rar) as compaction will dramatically reduce this file for easier handling. 

* You will also note an "app.log" file located within the root ".lucid" folder, sometimes we might request this additional file.