From time to time issues happen. When liaising with LucidLink Support, you might be asked to collect and provide the client logs. Please review in relation to your specific operating system where these resources are located.


Default Lucid file space cache and configuration (root-path) locations are located in the user profile or home folders as hidden ".lucid" sub directories. Within this directory you will find a "client" sub-folder containing a "Lucid.log" file - this is the file we will mostly require *. 


Example:


    Windows: accessible through Explorer or command line.


         C:\Users\%username%\.lucid\client\Lucid.log

        %userprofile%\.lucid\client\Lucid.log


    macOS: available within Finder or via terminal.


        $HOME/.lucid/client/Lucid.log

        ~/.lucid/client/Lucid.log

    

    Linux: via terminal or file browser.


        ~/.lucid/client/Lucid.log


If the log file has grown to a size not suitable for the traditional transport methods (email/HTTP upload) please compress (.zip/.rar) as compaction will dramatically reduce this file for easier handling. 


* You will also note an "app.log" file located within the root ".lucid" folder, sometimes we might request this additional file.